Effective Date: March 23, 2025 Last Updated: June 30, 2026
United States Home Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or subscribe to our SMS Alerts Program. By using our website or opting in to receive text messages from us, you agree to the practices described in this policy.
This is the single, authoritative Privacy Policy for United States Home Services. It supersedes and replaces any prior privacy policy previously posted on any of our domains.
Information We Collect
When you interact with our website, use our services, or subscribe to our SMS messaging service, we may collect the following information:
Contact Information — Your name, mailing address, service address, email address, and phone number when you request service, schedule an appointment, or contact us.
Mobile Phone Number — We collect your mobile phone number when you voluntarily opt in to receive SMS messages from our messaging program.
Opt-In Information — We store records of your opt-in consent, including the date, time, and method used to subscribe to our SMS messaging service.
Service Usage Data — We may collect information related to your interactions with our SMS service, such as message delivery confirmations, message responses, and opt-out requests.
Website and Technical Data — When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device type, pages visited, and referring website.
Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to improve user experience and understand how visitors interact with our site. Cookies are small data files stored on your device that help us:
Remember user preferences
Improve website functionality
Analyze website traffic and usage patterns
Enhance security and prevent fraud
You can modify your browser settings to decline cookies if you prefer. However, some parts of our website may not function properly without them.
SMS Alerts Program
How You Opt In
You may opt in to receive SMS messages from United States Home Services by submitting your mobile phone number through a form on our website, by texting a designated keyword to our number, or by providing express written or verbal consent during a service interaction. We only send text messages to individuals who have opted in.
Types of Messages
By opting in, you agree to receive text messages related to our services, which may include:
Appointment reminders and scheduling confirmations
Service updates and notifications
Account-related and billing communications
Dispatch notifications and job completion surveys
Customer service responses
Promotional offers and marketing messages
Message Frequency
Message frequency varies based on your interaction with our services.
Message and Data Rates
Message and data rates may apply.
Opt-Out and Help
You may opt out of receiving SMS messages at any time by replying STOP. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us. For assistance, reply HELP or contact us using the information below.
How We Use Your Information
Your information may be used for purposes directly related to our services, including:
Scheduling, dispatching, and delivering the home services you request
Sending the SMS communications described above
Responding to customer service inquiries
Processing billing and account-related communications
Improving our messaging services, website functionality, and communication processes
Complying with applicable legal and regulatory obligations
Information Sharing and Restrictions
We respect your privacy and strictly limit how your information is shared.
No mobile information — including phone numbers collected for SMS — will be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties. This information is used solely to deliver the SMS messages you have requested and is shared only with the messaging aggregators, carriers, and service providers strictly necessary to transmit those messages.
We may share limited information with trusted subcontractors or service providers (such as customer service, scheduling, dispatch, or technical service providers) solely to operate our business and deliver the services you have requested. These providers are contractually limited to using your information only to perform services on our behalf and are not permitted to use your information for their own marketing purposes.
We do not sell your personal information, and we do not share your information with business partners for their own products, services, or promotional offers.
We may disclose information where required to do so by law, regulation, legal process, or governmental request, or where necessary to protect our legal rights, enforce our agreements, or protect the safety of any person.
Data Security and Handling
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take appropriate security measures, no electronic transmission or storage method can be guaranteed to be 100% secure.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Your Rights and Choices
Depending on your state of residence, you may have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information
Withdraw your consent to receive SMS messages
Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us using the information below. We will respond in accordance with applicable law. We will not discriminate against you for exercising any of these rights.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates are made, the revised version will be posted on our website with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our SMS messaging program, please contact us:
United States Home Services 1805 Royal Lane, Unit 101, Dallas, TX 75229 Phone: (214) 216-2483 Email: [email protected]
